Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Study AId, operating the Simagine.ai platform (collectively, “Simagine.ai,” “Simagine,” “Company,” “we,” “us,” or “our”), a company based in the State of Michigan, United States. Simagine.ai is an AI-powered clinical simulation platform for healthcare and nursing education, powered by Study AId technology.

By accessing, browsing, registering for, entering an access code for, or otherwise using the Simagine.ai website, applications, application programming interfaces, or any related services, features, content, or simulations (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, you must not access or use the Services.

If you are using the Services on behalf of an educational institution or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” will refer to that entity. Where an institution has entered into a separate written agreement with us, that agreement governs and supersedes these Terms to the extent of any conflict (see Section 3 and Section 13).

For questions regarding these Terms, please contact us at [email protected].

Simagine.ai provides an artificial-intelligence-powered clinical simulation platform designed to support healthcare and nursing education. The Services are powered by Study AId technology and enable faculty to author, and students to complete, interactive simulated patient encounters. The Services may include, without limitation:

(a) faculty tools to build and configure simulated clinical scenarios, including patient briefs, learning outcomes, rubrics, and assessment criteria; (b) interactive AI “patients” and other characters that respond to students in real time through text, synthesized voice, and animated or lip-synced video avatars; (c) real-time speech capture and transcription of student–patient conversations; (d) optional expression- and engagement-sensing features (for example, Interactive) that use a student’s camera during a session; (e) an avatar library and tools for uploading or selecting character likenesses; (f) automated, AI-assisted assessment, scoring, rubric evaluation, and debrief reports; (g) access-code–based student entry, credit metering, and usage analytics; and (h) other educational tools and support features that we may introduce from time to time.

The Services are accessed via web browsers and other interfaces we make available. We reserve the right to modify, suspend, discontinue, or restrict access to any aspect of the Services at any time, with or without notice.

Educational simulation only. The Services simulate clinical encounters for training and assessment purposes. They are not a medical device, do not provide clinical care, and do not involve real patients. We do not guarantee any particular academic outcome, grade, competency result, examination score (including the NCLEX or any licensure examination), clinical-hour credit, or accreditation result. Simulated encounters are a supplement to—and not a substitute for—supervised clinical practice, qualified instructors, and formal instruction.

3.1 User roles. The Services distinguish between (a) Institutions — schools, programs, or organizations that license the Services; (b) Faculty — instructors who build, test, and publish simulations and review student results; and (c) Students — learners who complete simulations, whether through a registered account or an access code. Faculty and Institutions have additional responsibilities set out in Section 5.

3.2 Eligibility. The Services are intended for users who are at least sixteen (16) years of age. If you are under sixteen (16), you may not create an account or use the Services. If you are between sixteen (16) and the age of legal majority in your jurisdiction, you may use the Services only where your educational institution has enrolled you and, where required, a parent or legal guardian has consented. By using the Services, you represent and warrant that you meet these requirements.

3.3 Account registration. To access certain features you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You may not register using a false identity or impersonate another person.

3.4 Access codes. Students may enter simulations using single-use or limited-use access codes issued by an Institution or Faculty member. Access codes are personal, non-transferable, and may not be shared, sold, resold, or published. Each code may be valid only for a limited number of uses or until an expiry date, after which it becomes invalid. We are not responsible for codes that are shared or exhausted, and credits consumed under a code are subject to Section 7.

3.5 Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at [email protected] of any unauthorized use. Unless expressly authorized in writing, each user may maintain only one account and may not share it.

4.1 Educational purposes only. All patient responses, dialogue, scores, feedback, debrief reports, and other outputs generated by the AI features of the Services (“AI-Generated Content”) are provided solely for educational, training, and formative-assessment purposes and should not be relied upon as definitive, authoritative, or clinically accurate.

4.2 Not clinical or professional advice. The Services and any AI-Generated Content do not constitute medical, nursing, diagnostic, legal, financial, psychological, or other professional advice, and simulated patient encounters must never be applied to the care of a real patient. Nothing in a simulation reflects a real clinical situation. Always follow your institution’s protocols and the guidance of qualified supervisors for actual patient care.

4.3 Accuracy disclaimer. AI systems, including those powering Simagine.ai through Study AId, may produce incomplete, inaccurate, outdated, biased, or fabricated information (“hallucinations”), and simulated patients may respond inconsistently or out of character. Faculty are responsible for reviewing scenario accuracy before publication (Section 5). We make no warranty regarding the accuracy, reliability, completeness, or suitability of any AI-Generated Content, including automated scores and reports.

4.4 Responsibility to verify. Faculty are responsible for independently verifying scenario content and reviewing automated assessment outputs before relying on them for grading or academic decisions. Students acknowledge that automated feedback is indicative only and that final academic judgment rests with their instructors.

You agree to use the Services only for lawful, educational purposes and not to:

5.1 No real patient data / PHI. Upload, enter, paste, or otherwise introduce any real patient information, protected health information (PHI), or personally identifiable information of any real individual into a scenario, prompt, transcript, or any other part of the Services. All simulated patients must be fictional. Faculty and Institutions are solely responsible for ensuring no real patient data enters the platform.

5.2 Faculty pre-publication duty. Before publishing a simulation to students, Faculty must review it for clinical accuracy, test it as a student, confirm learning outcomes and rubrics are appropriate, and verify that the assessment report scores correctly and that characters maintain their assigned roles. Publishing a simulation constitutes the Faculty member’s confirmation of these matters. Credits consumed by students due to issues that reasonable pre-publication testing would have identified are non-reimbursable (see Section 7).

5.3 Likeness and avatar content. If you upload, select, or configure any avatar, face, voice, image, or other likeness, you represent and warrant that you have all necessary rights and consents from any depicted or identifiable individual, and you agree to indemnify us against claims arising from your use of such likeness (see Section 11). Do not upload the likeness of any real person without their documented consent.

5.4 Other prohibited conduct. You further agree not to: harass, threaten, defame, or harm any person, or generate hateful, discriminatory, violent, or sexually explicit content; generate deceptive content, deepfakes, or impersonations intended to mislead; attempt to gain unauthorized access to, reverse engineer, or probe the security of the Services; use bots or scrapers to extract data except through documented APIs under applicable terms; upload malware or interfere with the integrity or availability of the Services; misrepresent your affiliation with Simagine.ai or Study AId; use the Services for any illegal purpose; or resell, sublicense, or commercially exploit the Services or AI-Generated Content except as permitted under your plan.

We may investigate and take action against any violation, including suspending or terminating accounts, removing content, and reporting violations to Institutions or law enforcement as appropriate.

6.1 Microphone and voice. Voice-enabled simulations capture your spoken audio and convert it to text so the simulated patient can respond. Audio and/or its transcript may be processed, stored, and made available to your Faculty and Institution for assessment, debrief, and record-keeping, and are handled in accordance with our Privacy Policy. By starting a voice simulation you consent to this capture and processing.

6.2 Camera and expression sensing (Interactive). Certain optional features, including Interactive, use your device camera to detect facial expressions, engagement, or emotional cues during a session. Depending on how these features operate, the data they process may constitute “biometric” information under laws such as the Illinois Biometric Information Privacy Act (BIPA) and similar laws. Where such features are enabled, we will seek your informed consent before collection, will use the data only for the educational purpose described, and will retain and delete it in accordance with our Privacy Policy and applicable law. You may decline camera-based features; doing so may limit certain functionality but will not prevent you from completing the core simulation.

6.3 Consent and withdrawal. You may withdraw consent to camera-based sensing at any time through the in-session controls or by contacting [email protected]. Withdrawal does not affect processing that already occurred.

7.1 Company IP. The Services, including all software, source code, AI models, user interfaces, designs, graphics, logos, trademarks, and all other content and materials made available through the Services (excluding User Content), and all intellectual property rights therein, are and remain the exclusive property of Study AId, Simagine.ai, and/or their licensors. The Simagine.ai name and logo are trademarks of Study AId or its licensors and may not be used without our prior written permission.

7.2 Limited license to users. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your educational purposes (or as otherwise authorized under your institution’s agreement or your plan).

7.3 User Content. You retain ownership of scenarios, prompts, inputs, uploads, transcripts, and other materials you submit (“User Content”). You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, store, display, and process your User Content solely as necessary to provide, secure, and improve the Services and to fulfill our legal obligations.

7.4 AI-model-training carve-out. Notwithstanding Section 7.3, we will not use student personal information, session recordings, voice audio, biometric data, or individually identifiable student transcripts and assessment records to train or refine general AI models, except in aggregated or de-identified form or with the relevant Institution’s or user’s explicit consent, or as required by law. Institutional agreements may impose further restrictions, which control.

7.5 Feedback. If you provide suggestions or feedback about the Services, you assign to us all rights in that feedback, and we may use it without restriction or compensation.

8.1 Plans and credits. Access to simulations may be metered using credits or minute allocations, or provided under a subscription or institutional license. The features, usage limits, and pricing of each plan are described on our website, within the Services, or in your institutional agreement, and may change from time to time.

8.2 Billing and renewal. Paid plans may be billed monthly, annually, or on another cycle. By subscribing you authorize us (or our payment processor) to charge your payment method the applicable fees plus taxes on a recurring basis. Unless cancelled before the end of the current period, subscriptions auto-renew at the then-current rate. You may cancel auto-renewal at any time; cancellation takes effect at the end of the current period.

8.3 Credit consumption and session issues. Credits or minutes are consumed as students run simulations. Because live AI sessions depend on network conditions and third-party providers, a session may occasionally disconnect. We take reasonable steps to stop metering when a session ends, pauses, or goes idle, but you acknowledge that some credit consumption during interrupted sessions may be unavoidable.

8.4 Non-reimbursable faculty-testing issues. Credits consumed by students as a result of defects that reasonable pre-publication testing by Faculty (Section 5.2) would have identified are non-reimbursable. For platform-side technical faults discovered after thorough testing, contact [email protected]; such matters will be reviewed on a case-by-case basis.

8.5 Refunds. Except as required by law or your institutional agreement: (a) individual purchasers may request a refund within seven (7) days of an initial purchase provided the plan has not been substantially used; (b) after that window or after substantial use, fees are non-refundable; (c) renewals are non-refundable once charged; and (d) we may issue discretionary refunds or credits in exceptional circumstances. To request a refund, contact [email protected].

8.6 Price changes. We may change pricing with reasonable advance notice. Changes take effect at the start of the next billing period. Continued use after a change constitutes acceptance; if you disagree, cancel before it takes effect.

9.1 Privacy Policy. Your use of the Services is also governed by our Privacy Policy, incorporated by reference, which describes how we collect, use, store, share, and protect information. If there is a conflict on personal-data matters, the Privacy Policy controls.

9.2 Usage data. We collect usage data, interaction logs, prompts, outputs, transcripts, and technical data to operate, secure, and improve the Services, in accordance with our Privacy Policy and the carve-out in Section 7.4.

9.3 FERPA. Where the Family Educational Rights and Privacy Act (FERPA) or similar educational-privacy laws apply to an institutional deployment, we will work with the Institution in good faith to support its compliance obligations, including acting as a “school official” with a legitimate educational interest where a written institutional agreement so provides.

9.4 Data security. We implement commercially reasonable safeguards to protect data, but no method of transmission or storage is completely secure and we cannot guarantee absolute security.

The Services rely on third-party providers for real-time avatars, voice synthesis, speech recognition, AI language models, payment processing, authentication, and cloud infrastructure (“Third-Party Services”). We do not control and are not responsible for Third-Party Services, their content, or their availability, and your use of them is at your own risk and subject to their terms. Where you enable an integration, you authorize us to share relevant account or usage information with that provider as needed to deliver the feature, subject to our Privacy Policy.

The following limitations are an essential basis of the agreement between you and the Company.

11.1 As-is. THE SERVICES AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SIMAGINE.AI, STUDY AID, AND THEIR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (THE “COMPANY PARTIES”) DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 No guarantee. THE COMPANY PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT RESULTS (INCLUDING AUTOMATED SCORES) WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY EDUCATIONAL OUTCOME.

11.3 Limitation. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR ACADEMIC STANDING, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICES, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.4 Cap. THE COMPANY PARTIES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100.00). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless the Company Parties from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content, including any scenario, uploaded likeness, or real patient data introduced in breach of Section 5; (c) your violation of these Terms or any law; (d) your violation of any academic-integrity policy or the rights of any third party; or (e) any dispute between you and a third party arising from your use of the Services. This obligation survives termination.

13.1 By the Company. We may suspend, restrict, or terminate your access at any time for violation of these Terms, suspected fraud or illegal activity, non-payment, security issues, or discontinuation of the Services.

13.2 By you. You may stop using the Services and cancel your account at any time. Cancellation of a paid plan is governed by Section 8.

13.3 Effect. On termination, your right to use the Services ceases; we may delete account data subject to our Privacy Policy and applicable law; all licenses end; and any fees owed remain payable. Provisions that by their nature should survive (ownership, disclaimers, indemnity, liability limits, dispute resolution) survive.

13.4 Institutional agreements control. Where an Institution has signed a separate written master agreement, data-processing agreement, or order form with us, that agreement governs its and its users’ use of the Services and supersedes these Terms (including the dispute-resolution terms in Section 14) to the extent of any conflict.

14.1 Governing law. These Terms are governed by the laws of the State of Michigan and applicable U.S. federal law, without regard to conflict-of-law principles.

14.2 Individual arbitration (consumers). Except for disputes qualifying for small claims court or seeking injunctive relief relating to intellectual property, and except where a signed institutional agreement provides otherwise, you and the Company agree that disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Michigan, in English. Judgment on the award may be entered in any court of competent jurisdiction.

14.3 Opt-out. You may opt out of arbitration within thirty (30) days of first accepting these Terms by emailing [email protected] with the subject “Arbitration Opt-Out” and your name and account email.

14.4 Class-action waiver. To the fullest extent permitted by law, claims may be brought only in an individual capacity and not as part of any class, collective, or representative proceeding.

14.5 Institutional customers. This Section 14 is intended for individual/consumer users. Institutional customers are governed by their signed written agreement, which may specify different governing law, venue, and dispute-resolution terms.

14.6 Informal resolution. Before starting arbitration or litigation, please contact [email protected] and allow at least thirty (30) days to resolve the matter informally.

We may modify these Terms at any time. For material changes we will post the updated Terms with a revised effective date and, where appropriate, provide email or in-app notice. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services and, if applicable, cancel your account before the changes take effect.

These Terms, together with our Privacy Policy and any institutional agreement, are the entire agreement regarding the Services. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign freely. We are not liable for delays or failures caused by circumstances beyond our reasonable control. Nothing here creates a partnership, employment, or agency relationship. Section headings are for convenience only.

Simagine.ai · powered by Study AId · Michigan, United States
General & legal: [email protected]
Support: [email protected]
Website: www.simagine.ai

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

© 2026 Simagine.ai · powered by Study AId · All rights reserved. Last updated: August 10, 2026.